Zammad MCP by usefulapi

Ingested from the official MCP Registry

FastDrop pulled this entry from the official MCP Registry as io.usefulapi/zammad and probed the endpoint. The maker did not submit it, so the outbound link is not endorsed and the description is not theirs.

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Tools this endpoint exposes

Read directly from the endpoint on 12 Oct 2026. Not supplied by the maker.

• zammad_get_me

  The Zammad user this access token belongs to: id, name, e-mail, roles and groups. Use it to confirm the connection and the token's permissions. GET /api/v1/users/me.

• zammad_search_tickets

  Search tickets with Zammad's query syntax. With Elasticsearch on the instance you can use fields, e.g. `state.name:open AND group.name:Sales`, `customer.email:"a@b.com"`, `title:invoice`, `number:2000

• zammad_list_tickets

  List the tickets the token's user can see (an agent sees the tickets of their groups; a customer only their own). For anything targeted use zammad_search_tickets. GET /api/v1/tickets?expand=true.

• zammad_get_ticket

  One ticket by its numeric id (not the ticket number): title, group, state, priority, owner, customer, organization, dates, escalation and article count. GET /api/v1/tickets/{id}?expand=true.

• zammad_list_ticket_articles

  All articles (messages, internal notes, e-mails, phone notes) of one ticket in order, with sender, type, internal flag, from/to/cc, subject, body and attachment names (attachments are not downloaded).

• zammad_get_ticket_article

  One article by its id with its full body, headers and attachment names. GET /api/v1/ticket_articles/{id}.

• zammad_list_ticket_tags

  The tags on one ticket. GET /api/v1/tags?object=Ticket&o_id={ticket_id}. Needs an agent token.

• zammad_list_ticket_states

  The ticket states of the instance (new, open, pending reminder, pending close, closed, ...) with ids and whether they are active. Use the names in zammad_update_ticket. GET /api/v1/ticket_states.

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